Need a repair or recertification?

If your product is in need of repair or recertification, X-Rite offers repair and recertification services for products that are under warranty, covered by a service contract or through a time and material charge.

Complete these 2 steps to obtain your RMA quickly.

  1. Have your appropriate payment method ready
  2. Complete the online RMA form

Complete the online RMA form

A Return Material Authorization (RMA) is required from X-Rite in order for you to return a unit for repair, replacement or recertification. X-Rite will provide you with a RMA number and shipping instructions. The RMA number must be prominently displayed on the shipping container and referenced on all correspondence pertaining to the returned product.

Submit a RMA order by region:

Online Service Request (RMA) - USA & Canada

Online Service Request (RMA) - All other locations

Obtain status on RMA

If you have questions regarding an open RMA or need more information regarding pricing or shipping, please contact X-Rite customer service.

We welcome you to either phone or email us. We make our best effort to respond to your email within 24 hours. To expedite your RMA request please provide your RMA number.

Phone: 800-248-9748

Europe / Africa / Middle East
Phone: +800 700 300 01

Phone: 021 644 81155

Hong Kong / SE Asia / India / Pakistan / Sri Lanka
Phone: +852 25686283

Phone: +813 6825 1641


RMA Procedure

Use the step by step guide to return your X-Rite product.

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