Question: Installed ColorChecker Passport V 1.0.2 on a Windows 7 64 bit computer with Lightroom 3. When I try to export a DNG profile in Lightroom, a message appears, that the ColorChecker Passport software could not be started. What could be the reason for this and how can I solve it?

Answer: we see this symptom very rarely on Windows systems, which are set to a Mediteran or Eastern European language like FR, CZ, PL. The error is caused by the fact, that some Plug-In files could not be found. This error can appear, when the name of the current User Account, in which the Plug-In is installed, contains special text signs like `´ ˆŠ and others. Mediteran or Eastern European languages contain a couple of those special signs.

To solve this issue, create a new user account, use a name without special signs. Then set up the whole directory  \Users\<your username>\AppData\Roaming\Adobe\Lightroom\Modules\XRiteColorCheckerPassport.lrplugin from your existing account to your new account. Then start Lightroom and re-load the ColorChecker Passport Plug-In from the new user's location.

To find instructions on how to load the ColorChecker Passport Plug-In manually in Lightroom (3), please visit this link:

http://www.xrite.com/product_overview.aspx?ID=1257&Action=support&SupportID=5294